Wednesday, December 04, 2013

How T-Mobile gave me the run around

Black Friday

T-Mobile was offering no money down on the iPhone 5s.  No activation fee as well.  My bank was offering $50 cash back if I open an account with T-Mobile.  Win-win, right?  I was long out of contract with at&t, so I decided to take up the offer.

I went to and tried to place an order.  I qualified to get a Nokia Lumia 925 and iPhone 5s for no money down.  I almost finished check out when I got to an error screen saying something like "oops your cart is empty".  I tried again and again and kept getting the same error.  By the end of the day, I finally finished an order, except this time it said I would have to pay $500 down.


I just realized all those attempts to order phones were credit inquiries.  My credit was fucked now.  I called back on Sunday around 7:30PM.  They told me they would fix those orders and open a new account for me.  I got far enough for them to take my credit card number and read off all the terms and conditions.  I was put on hold.  At 8PM, I was hung up on.  WTF.  I called back and got a message to call back during business hours.

I called back on Monday afternoon.  After 45 minutes on hold, I get an operator.  She says all those orders are still there and she would close them.  An hour passes because it's Black Friday weekend and their system is under a lot of stress and acting slow.  I still got the offer for $0 down, but I would have to pay sales tax.  Sounded good to me.  Finally after 3 hours on the phone my order is placed.  I printed out the confirmation and waited for my phones to arrive.

They're not done fucking with me

It's Wednesday and I get a call saying my order didn't go through.  They told me I have to go to a T-Mobile store to clear things up.  I get to the store and they tell me my order was cancelled 8 hours later after I had placed it on Monday.  The store representative says all those orders are still there.  He says he cancels them and tries to set me up with a new account.  However, he can't give me the Black Friday pricing.  That was the last straw.  I had enough and told him to cancel the order.  After all this bullshit, I walked out empty handed.  I'm not even sure those credit inquiries are gone.


I got back to my car and saw the meter expired.  Luckily I got no ticket.